1.1 The online store located at the internet address SHOP.HUPPA.EU (hereinafter referred to as the Online Store) is owned by Huppa OÜ, registration code 10729509, located at Männiku tee 101, Tallinn 11215 (hereinafter referred to as the Seller).
1.2 The terms and conditions of the Online Store (hereinafter referred to as the Terms) apply to the legal relationships that arise between the customer (hereinafter referred to as the Customer) and the Seller in connection with the purchase of products from the Online Store. The Terms are inseparably linked to the Privacy Policy.
1.3 By registering as a customer in the Online Store or making a purchase, the Customer agrees to the Terms and the Privacy Policy and undertakes to comply with them.
1.4 In matters not regulated by the Terms and/or the Privacy Policy, the Seller and the Customer shall rely on the applicable legal acts of the Republic of Estonia.
1.5 The Seller reserves the right to amend the Terms, the Privacy Policy, and product prices. The Seller will notify of any changes on the website SHOP.HUPPA.EU. Transactions are subject to the terms and prices in effect at the time of the transaction.
1.6 All product images and texts displayed in the Online Store are protected by copyright, which belongs to the Seller.
2.1 The products displayed in the Online Store are generally in stock. However, the availability of the products shown in the Online Store may change due to technical issues with the Online Store or warehouse systems, and in such cases, the Seller cannot guarantee the fulfilment of the order.
2.2 If it turns out, after the Customer has placed an order, that the product is out of stock and the order cannot be fulfilled, an Online Store representative will contact the Customer to propose a possible new delivery time or replacement of the product with an equivalent product of the same price and quality. Alternatively, a refund for the product may be agreed upon.
If the Customer opts for a refund, the money will be returned promptly, but no later than 14 days after the order was placed.
2.3 The product images displayed in the Online Store are for illustrative purposes only and may differ from the actual product. Product descriptions provided in the Online Store may not be exhaustive and may contain unintentional errors.
2.4 All prices displayed in the Online Store are in Euros and include VAT.
2.5 The Seller reserves the right to change the prices displayed in the Online Store at any time. If prices in the Online Store are changed after the Customer has placed an order and paid for it, the Seller is obliged to deliver the ordered products at the prices valid at the time of placing the order. The Customer is not entitled to claim compensation for any price differences.
3.1 The user of the Online Store confirms that they are at least 16 years old.
3.2 The Customer selects the desired products in the Online Store and adds them to the shopping cart by clicking the “Add to Cart” button.
3.3 In the shopping cart, it is possible to change quantities and remove items until payment is made. To save changes, the “Update Cart” button must be clicked.
3.4 To place an order, the Customer must go to the Shopping Cart page and click the “Checkout” button, which redirects the Customer to the “Checkout” page to finalize the order.
3.5 On the Checkout page, the Customer must fill in the required fields, select a delivery method and payment method, confirm that they have read and agree to the website’s terms of use, and click the “Place Order” button, after which the Customer will be directed to make the payment.
3.6 The Customer pays for the products immediately via an Internet banking link. Payment can be securely made using Estonian bank links (Swedbank, SEB, LHV, Luminor, Coop) or by credit card (Visa, Mastercard).
3.7 Payments are processed in the secure payment environment of the service provider Maksekeskus AS. The Seller does not have access to the Customer’s banking information.
3.8 The Customer is obligated to provide accurate information necessary for fulfilling the order. The Seller is not responsible for any inability to fulfill the order, delays, or consequences resulting from incorrect information provided by the Customer.
3.9 If the order cannot be fulfilled due to the product being out of stock or for any other reason, the Seller will notify the Customer at the earliest opportunity and refund the order amount to the same account from which the payment was made.
3.10 The sales agreement between the Customer and the Seller becomes effective upon the receipt of the payment amount in the Seller’s bank account.
4.1 The Customer selects the delivery method, including the postal service provider, on the Checkout page when placing the order.
4.2 The order is dispatched by the Seller within 1–7 business days, and the delivery time to the Customer depends on the postal service provider chosen by the Customer.
4.3 The Customer is notified via SMS and email when the package arrives at the parcel machine or post office. The goods are held at the parcel machine or by the postal service provider according to the provider’s rules. If the Customer does not collect the order within the specified time, the package will be returned to the Seller. The Seller will then contact the Customer to arrange the receipt of the order.
4.4 Shipping costs will be charged in addition to the price based on the selected shipping method. Shipping costs to the chosen shipping country to be charged from you are shown in the details of your shopping basket before proceeding to payment.
Prices and payments are in Euro.
5.1 The Customer has the right to withdraw from the order within 14 days. The 14-day period begins from the moment the Customer receives the order.
5.2 The right of return does not apply if the Customer is a legal entity.
5.3 To return a product, the Customer must submit a withdrawal notice to the Seller by completing the product return form.
5.4 To exercise the right of return, the product must not be used in any way other than what is necessary to determine its nature, characteristics, and functionality, as would typically be allowed in a physical store. The product returned to the Seller must be undamaged, complete, and unused.
5.5 The Customer is obliged to return the product within 14 calendar days of sending the withdrawal notice to the Seller or provide proof that the product was handed over to the postal service within this timeframe.
5.6 The package must be returned through the same company parcel machine from which the order was received.
5.7 The Seller will refund the purchase amount to the Customer within 14 days of receiving the returned product. The refund will be made to the same bank account from which the Customer paid for the returned product.
NOTE! Countries which don’t have free return, the return shipping cost will be deducted from the order refund amount. You can find the return costs here.
5.8 The Customer bears the cost of returning the product unless the reason for the return is that the delivered product does not match the order (e.g., incorrect or defective product).
5.9 If the Seller determines that the returned product has been used for purposes other than verifying its nature and characteristics, or if there are signs of use or wear, the Seller has the right to reduce the refund amount according to the diminished value of the product.
6.1 In sales to a natural person (hereinafter referred to as a consumer sale), the Seller is liable for any non-conformity of the product with the terms of the contract that becomes apparent within two years of the product being handed over to the Customer (in accordance with § 218 of the Law of Obligations Act).
6.2 In consumer sales, it is presumed that any non-conformity with the terms of the contract that becomes apparent within six months of the product being handed over to the Customer existed at the time of delivery. The Seller is responsible for disproving this presumption.
6.3 If a defect is discovered in the product, the Customer must notify the Seller immediately, but no later than within two months of discovering the defect, by sending an email to info@huppa.ee (hereinafter referred to as the claim). The claim must include the order number, the Customer’s contact details, and a detailed description of the defect.
6.4 The basis for submitting a claim is a document proving the purchase.
6.5 Claims submitted by the Customer will be reviewed, and the Customer will be contacted as soon as possible, but no later than 14 calendar days from the receipt of the claim.
6.6 Claims do not cover product usage instructions, adjustments, maintenance, cleaning, restoration of commercial appearance, or the rectification of defects caused by failure to follow usage instructions.
6.7 The right to submit a claim does not extend to damages that occur during transportation after the product has been handed over to the Customer.
6.8 The Seller will not eliminate defects free of charge during the claim submission period if the defect is caused by:
6.8.1 normal wear and tear;
6.8.2 improper use or maintenance;
6.8.3 external factors, including but not limited to moisture, liquids, mechanical damage, etc.;
6.8.4 failure to follow the user manual or if defects are caused by careless storage or maintenance of the product.
6.9 The Seller relies on the expertise of the manufacturer’s authorized representative to determine liability. If the expertise reveals that the defects are caused by the aforementioned factors but the product can be repaired, the Customer has the option to order the repair from the manufacturer at their own expense.
6.10 If the Customer disagrees with the Seller’s position, the Customer must prove that:
6.10.1 the issue is a defect (non-conformity with the terms of the contract);
6.10.2 the defect or its cause existed at the time the product was handed over;
6.10.3 the Seller is responsible for the defect.
6.11 If the Seller has provided a warranty for the product, the Seller ensures the elimination of defects in accordance with the conditions stated in the warranty.
7.1 The controller of personal data for the online store is HUPPA OÜ (registration code 10729506), located at Männiku tee 101, Tallinn, phone: +372 6559507, email: info@huppa.eu.
7.2 The Customer provides the Seller with clear and informed consent to process their personal data.
7.3 The processing of personal data is governed by the Privacy Policy.
7.4 The Seller may send the Customer sales offers and information about promotions via email only if the Customer has given consent by checking the appropriate box on the order submission page.
8.1 The parties are responsible to each other for any damage caused to the other party due to a breach of the Terms of Use.
8.2 The Seller is liable to the Customer for the purchase price of the product sold.
8.3 The Customer agrees to use the online store’s services only in accordance with the law and in line with good practices.
9.1 Any disputes between the parties will be resolved through negotiations.
9.2 If an agreement cannot be reached, the Customer has the right to file a complaint with the Consumer Disputes Committee (www.komisjon.ee) or take the matter to court.
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